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Techie Talk

Where the resident lady tech guru and long time tech tweeter, SisTechie, hangs her hat. From digital tools to detailed software and hardware talk, this tech lady has got you :)

What to do when Your iPad is Disabled

I have returned from a much needed break and my return was welcomed with technical difficulty… sigh. My niece has started taking a coding class at her school. The students work on iPads but the teacher said she prefers it if the students bring their own iPads. Mahussive eye-roll. Fortunately, we had an old iPad 2nd generation no one was using. Easy right? Wrong.



I charged the iPad and when it had 100% power I thought all I’d have to do was type in the code, maybe restore factory settings and everything would work fine. I turned it on and was met by two words you literally never want to see: iPad Disabled. What did that even mean? I rushed for answers from the powers that be *cough-Google- cough cough* and soon discovered that it meant someone had typed in the wrong code three times.


I tried to unlock it using recovery mode as instructed on the Apple website but was unable to complete the process because I had never synched this iPad to my computer as it wasn’t my iPad. So, I couldn’t restore it or use any of the help prescribed that involved iTunes or the ‘Find My iPhone’ method.



After several more hours spent perusing the internet I dug myself into a hack hole where I found several methods to rectify the problem, however, it took four wasted tries including downloading some tools. Then I stumbled on the fifth method, which worked. What was it? Glad you asked. Here is a step by step of how I solved the problem.


Step by Step

Step 1: Connect your iPad to your computer with the USB cable that came with your device.

2. Launch iTunes if the application doesn't launch when you connect the iPad.

3. Remove the iPad from the computer when iTunes asks for your passcode

4. Disconnect the iPad from the computer, but leave the USB cable connected to the computer.

2. Hold down the "Sleep/Wake" button for several seconds until a red slider appears. Move your finger across the slider to turn the iPad off.

3. Connect the iPad to the computer while holding down the "Home" button to turn on the iPad.

4. Release the "Home" button when you see a message that says, "Connect to iTunes."

5. Launch iTunes. iTunes will alert you that it detects a device in Recovery Mode.

6. Click "OK" and click "Restore" to reset the iPad.

7. Once the iPad is reset you will need to create a new passcode using your appleID.


And there it is. Now my niece is happily using her device, personalized with the cutest animated characters and the works.